A manager was caught on camera calling a customer offensive name as he tried to bully a customer.
A customer who was in-store shopping late evening after 9pm had spotted one of the staff members marking down end-use by date croissants, but instead of putting it on display, the staff member rushed to the checkout, scanned it and bagged it. The customer asked if there was any available for customers. The staff member said there were some in the reduced section, but the customer had literally just came from there and only saw bread rolls. He asked to be shown but the staff member slipped away.
Grocery stores typically offer reduced price end-use by date food to customers at the end of the day. This food is often placed in a designated area of the store, and customers can purchase it at a discounted price.
Customers typically have first access to reduced price end-use by date food. This is because the store or restaurant wants to sell the food before it expires, and customers are more likely to buy it if they know they are getting a good deal. In some cases, staff may also be able to purchase reduced price end-use by date food. However, this is usually only after all of the food has been offered to customers. This is to ensure that all of the food is sold before it expires.
The customer thought the behaviour of the staff member was not in good faith and wanted to query who was right, but things were about to turn ugly.
The customer could not believe the staffs unprofessional behaviour and felt concerned, so started to record it on his phone.
The customer had complained for several weeks after a product had not been in-stock for over two months. And on the day before the store had found an alternative brand to stock.
This is one of the reasons ROHIT had grievance, because he was tasked with finding a replacement to stock the shelves.
The other reason it seems is he dislikes customers who raise issues. He gets angry at them, insults them, belittles, gaslights, degrades and lies about them. Basically bully behaviour.
Is this the kind of manager Morrisons like to hire, because they seem not to have demoted him after his offensive aggression at the customer on 1st October 2022. (Ref 35713685).
Morrisons corporate website states “we’re committed to having zero tolerance on all forms of harassment, bullying and discrimination.”
Yet it is unclear in any disciplinary action has taken place. The customer has since been told he is banned because he videod the staff member without his knowledge.
Morrisons has since apologised for the misinformation because they do not have such policy about videoing. But the ban is still being actioned by the Watford store.
The UK government website gives examples of bullying or harassing behaviour include spreading malicious rumours and unfair treatment. And that harassment of someone because of a disability, can be a hate crime which also includes verbal abuse is a criminal offence and punishable by the law.
“it seemed like Morrisons ROHIT was having a ‘physcotic episode’.
The store manager has vindictively made false statements about the customer, which have been kept by security, who on the 16th August said say the shopper was banned, reading it from a letter which he claimed was from head office. The victim asked to read it but security said he couldn’t, even though GDPR law and any official banning letter would and must be viewed by the defendant. This just seems like another Tyrant or mis-informed staff doing a job.