Supermarket Sainsbury’s has announced that orders will not be going out today due to systems being down. They are sorry for any inconvenience caused. Please book a new delivery from Monday onward.

Thousands of customers have been left without food orders after major supermarkets were affected by a software issue impacting payments.

They say “Due to an error with an overnight software update, we are experiencing issues with contactless payments and will not be able to deliver the vast majority of today’s Groceries Online orders. Our stores are open as usual, accepting chip and pin and cash payments.”

They added “We’re experiencing technical issues affecting some stores, our Groceries Online service and our ability to contact customers. Unfortunately, we will not be able to fulfil the vast majority of today’s Groceries Online deliveries.”

They are also unable to contact customers directly but our online ordering system is working as normal and customers can place a new order now for delivery any time from tomorrow. We apologise to customers for the inconvenience and are working hard to fix the issue.

Because no orders were picked, payments have not been taken.

WatNews has also heard that Tesco Stores have also been affected.